FAQ's

Cancellation Fees:

• Early Cancellation: Cancellations made 14 days or more before the delivery date will incur a maximum fee of $330 to cover administrative costs.
• Late Cancellations:
• • • Cancellations made between 14 and 7 days before the delivery date will result in a 30% cancellation fee on the total order.
    • Cancellations made within 7 days of the delivery date will require payment of the full order amount.

Item Substitution: In the event that the hired goods become unavailable and we are unable to contact the customer, we may substitute any portion of the order with the nearest available equivalent.

Please note: All cancellations must be made in writing to party@festivalhire.net.au or by calling 08 8244 9180.

For all orders, full payment must be paid 24 hours prior to delivery or collection.

Accepted payment methods are listed on our invoice. We accept payment via direct deposit or credit card. VISA and MasterCard are accepted, however AMEX is not.

Yes we do. We require a 30% deposit to secure the booking with full payment due 24 hours prior to delivery or collection.

Our team will set up all marquees. We provide the option to set up and pack down furniture and lighting (a Furniture Coordination fee will apply), however you may do this yourself if you wish. Our team are there to help make your event as seamless as possible.

Weekdays:

• within Adelaide and surrounding suburbs is 5% of hire value, at a minimum charge of $140
• country areas are calculated on kilometres travelled

Weekends and public holidays:

• Weekend and public holiday rates will apply, please discuss this with our team.

Absolutely! Festival Hire holds a Public Liability Policy. We would be happy to provide a copy of the Certificate of Currency upon request.

All electrical equipment is tested and tagged regularly.

Each event is different, therefore our hire terms are customised. Whether you require a one-day hire or a few months – we will discuss this with you depending on your individual requirements.