A long table laid with white tablecloths, set with timber chairs, white crockery and pink flowers, surrounded by pine trees
Photographer: Duy Dash

FAQ

Each event is different, therefore our hire terms are customised. Whether you require a one-day hire or a few months – we will discuss this with you depending on your individual requirements.

Yes we do. We require a 30% deposit to secure the booking, which must be made within seven days of accepting our quote.

For orders to be delivered, full payment must be paid 24 hours to delivery.

Payments for customer collections are due upon collection.

Accepted payment methods are listed on our invoice. We accept payment via direct deposit, cash or credit card. VISA and MasterCard are accepted, however AMEX is not.

All electrical equipment is tested and tagged regularly.

Weekdays:

  • within Adelaide and surrounding suburbs is 5% of hire value, at a minimum charge of $140
  • country areas are calculated on kilometres travelled

Weekends and public holidays:

  • please discuss this with our team

Our team will set up all marquees. We provide the option to set up and pack down furniture and lighting, however you may do this yourself if you wish. Our team are there to help make your event as seamless as possible.

Absolutely! Festival Hire holds a Public Liability Policy. We would be happy to provide a copy of the Certificate of Currency upon request.

We require all cutlery, crockery, and glassware to be rinsed and placed back into original packaging. Cleaning fees will be charged for any items returned unrinsed.

Linen must be retuned dry. Any linen which has damages, eg. burn marks, wax, tears, holes or other abnormalities, will result in the customer being charged for the full replacement cost.

Catering equipment must be returned in the same manner was as it was received, including the cover. A $100 cleaning bond is charged and will be refunded once returned items are checked.

Cancellation Fees:

  • Early Cancellation: Cancellations made 14 days or more before the delivery date will incur a maximum fee of $330 to cover administrative costs.
  • Late Cancellations:
      • Cancellations made between 14 and 7 days before the delivery date will result in a 30% cancellation fee on the total order.
      • Cancellations made within 7 days of the delivery date will require payment of the full order amount.

Item Substitution: In the event that the hired goods become unavailable and we are unable to contact the customer, we may substitute any portion of the order with the nearest available equivalent.

Please note: All cancellations must be made in writing to party@festivalhire.net.au or by calling 08 8244 9180.