The Hire term is over a single weekend, but extended hire or alternate arrangements can be made.
A 30% deposit is required to secure the booking and must be made within 7 days of accepting the quote.
Full payment must be paid 24 hours to delivery.
Payments for customer collections are due on collection.
Customers are welcome to direct depot or call the office and pay vie Credit Card over the phone. VISA and MasterCard are excepted, AMEX is not.
If a customer is collecting the stock from the warehouse, they can pay on collection.
All electrical equipment is tested and tagged.
Delivery and collection in Adelaide CBD on a weekday is $140.
Outside of the Adelaide CBD the delivery and collection is calculated on the depending on the kilometres travelled.
We do deliver and collect on weekends and public holidays but there is an additional charge depending on the day and time.
We provide the option for customers to pay an additional charge to set up and pack down furniture and lighting.
Our team will set up all Pavilions/ Marquees.
We have full Public Liability Insurance. We can supply on request.
We require all cutlery, crockery, and glassware to be rinsed and placed back into original packaging.
Linen must be retuned dry. Any linen which has damages, eg. burn marks, wax, tears, holes or other abnormalities, customer will be charged for full replacement cost.
Catering equipment must be retuned the same was as it was received, including cover.
Cleaning fees will be charged for any items returned unrinsed.
Cancellation at any stage once deposit is paid, there will be $330 maximum fee to cover the administration costs. To be charged at Festival Hires discretion.
Cancellation must be 14 clear days’ notice in writing prior to delivery date, failure to do so will result in a 30% cancellation fee on items. Cancellation within 7 days of delivery the full amount is payable.
Should the hired goods be unavailable, and the attempt to contact the customer fails, the company may substitute any portion of the order with the nearest available goods.