A long table laid with white tablecloths, set with timber chairs, white crockery and pink flowers, surrounded by pine trees
Photographer: Duy Dash

FAQ

  • The Hire term is over a single weekend, but extended hire or alternate arrangements can be made.
  • A 30% deposit is required to secure the booking and must be made within 7 days of accepting the quote.
  • Full payment must be paid 24 hours to delivery.
  • Payments for customer collections are due on collection.
  • Customers are welcome to direct depot or call the office and pay vie Credit Card over the phone. VISA and MasterCard are excepted, AMEX is not.
  • If a customer is collecting the stock from the warehouse, they can pay on collection.
  • All electrical equipment is tested and tagged.
  • Delivery and collection in Adelaide CBD on a weekday is $140.
  • Outside of the Adelaide CBD the delivery and collection is calculated on the depending on the kilometres travelled.
  • We do deliver and collect on weekends and public holidays but there is an additional charge depending on the day and time.
  • We provide the option for customers to pay an additional charge to set up and pack down furniture and lighting.
  • Our team will set up all Pavilions/ Marquees.
  • We have full Public Liability Insurance. We can supply on request.
  • We require all cutlery, crockery, and glassware to be rinsed and placed back into original packaging.
  • Linen must be retuned dry. Any linen which has damages, eg. burn marks, wax, tears, holes or other abnormalities, customer will be charged for full replacement cost.
  • Catering equipment must be retuned the same was as it was received, including cover.
  • Cleaning fees will be charged for any items returned unrinsed.
  • Cancellation at any stage once deposit is paid, there will be $330 maximum fee to cover the administration costs. To be charged at Festival Hires discretion.
  • Cancellation must be 14 clear days’ notice in writing prior to delivery date, failure to do so will result in a 30% cancellation fee on items. Cancellation within 7 days of delivery the full amount is payable.
  • Should the hired goods be unavailable, and the attempt to contact the customer fails, the company may substitute any portion of the order with the nearest available goods.