1. Amount quoted is for one day hire of goods only. Late or extended returns will be charged for at 20% of hire over and above the first days hire charge.
2. Quotations are subject to site inspection and the erection and dismantling of goods hired in ordinary working hours. Any extra time incurred for clearing, levelling, packing up, or extra cartage will be charged to the customer.
3. Shortages of goods, must be notified to Festival Hire within 24 hours of receiving or prior to the event to be accepted.

PAYMENT

1. A 30% deposit is required to secure the booking and must be made within 7 days of accepting the quote.
2. Full payment must be 24 hours prior and received into our account prior to deliver unless otherwise arranged before hand. Customer collections are due on collection from the warehouse.
3. The customer will incur any additional fees obtained in regards to, debt collection or dishonoured cheques, if an account becomes overdue.
4. A 10% account keeping fee will be charged if an account becomes overdue, charged weekly.

TERMINATION

1. Cancellation at any stage once deposit is paid there will be $330 maximum fee to cover the administration costs. To be charged at Festival Hire’s discretion.
2. Cancellation must be 14 clear days notice in writing prior to delivery date, failure to do so will result in a 30% cancellation fee on items. Cancellation within 7 days of delivery the full amount is payable.

SUBSTITUTION

Should the hired goods be unavailable, and the attempt to contact the customer fails, the company may substitute any portion of the order with the nearest available goods.

DELIVERY & PICKUP

1. Prices quoted are for delivery to standard ground level only, extra charges may apply for the delivery or removal from higher or lower levels. Extra fees will apply for tasks such as table setting, installation of items, or rearranging of customers residence for the extra time taken.
2. Delivery instructions will be carried out where possible to the requested time, but the company is not responsible for non-collection or non-delivery at any requested time.

RESPONSIBILITIES OF HIRER

1. The hirer is responsible for the goods hired from time of leaving the possession of Festival Hire, to the return of goods back to Festival Hires possession, and shall pay for all damages or losses during that period.
2. The company shall not be liable for damage or loss incurred in cartage or handling of the goods hired.
3. Goods to be returned cleaned and packed in their respective cartons. A 20% cleaning charge will apply where goods are returned uncleaned.
4. Tablecloths, tea towels and canvas products are not to be packed whilst wet, any damage resulting form doing so will be at the hirer’s expense.
5. Marking out of water pipes/electrical cables to be marked out prior to arrival of equipment, and Festival Hire takes no responsibility for damage to water pipes etc. incurred with pegging pavilions.

DAMAGES AND SHORTAGES

1. The company’s count and/or decision as to the condition of goods and containers prior to dispatch and on return shall be final, and the replacement cost shall be charged to the customer. Alternatively damage waver of 8% will apply to crockery, cutlery and glassware.
2. Shortages of goods, must be notified to Festival Hire within 24 hours of receiving or prior to the event to be accepted.
3. The hirer shall be bound by these conditions whether signed by the hirer or not.